Terms of Service

v1.1 — effective 9 September 2026 · Published · Current version. Earlier versions are listed in the policy centre.

1. Who you are dealing with

These Terms are between you and Eden LMS Pty Ltd (ACN 653 776 026, ABN 25 653 776 026), trading as Eden & Onshift Education ("we", "us", "OnShift"), of 2/30 Maddox Street, Alexandria NSW 2015, Australia. Our public business record is available at the Australian Business Register. You can contact us at support@onshift.edu.au.

Accredited training is delivered by Onshift Education, RTO 41304. These Terms cover course access, not accredited enrolment.

2. What these Terms cover

These Terms apply to the current product: course access — access to digital course content that you purchase for a one-off fee. They apply when you buy course access, create an account, or use the site in connection with course access.

Accredited training is separate. Accredited training requires a separate online enrolment form, a formal enrolment process and a separate acceptance event with its own terms. Buying or using course access does not by itself create an accredited enrolment, and it does not create any entitlement to competency, a qualification, a statement of attainment or certification.

3. Buying course access

• Course access is sold as a one-off fee-for-service purchase. There is no subscription.
• Prices are shown at the point of purchase in Australian dollars and include any stated surcharge for the payment method you choose.
• A purchase is complete when payment is confirmed by our payment provider and access is made available to you.
• We may decline or cancel a purchase where payment is not confirmed, where the order appears fraudulent, or where we cannot lawfully supply you.

4. Your access period

• Course access lasts for 12 months.
• The 12-month period begins when successful payment is confirmed and access is made available to you — not on the date you first sign in.
• At the end of the 12 months access ends. You can purchase access again.

5. Access is personal to you

• Course access is personal and non-transferable. It is for one named learner.
• Another person or an employer may pay for your access. Paying does not make the payer the access holder — you remain the access holder, and the account, progress and any records stay with you.
• A payer is not entitled to your learning records or personal information simply because they paid.
• Employer-linked arrangements — group accounts, employer dashboards, reporting on staff progress, bulk allocation — are not part of the current product. They require a separate workflow and separate written arrangements.

6. Accounts and acceptable use

You must keep your sign-in details confidential and use the content only for your own study or to document your own learning. You must not:

• share your account, sign-in details or access with anyone else;
• copy, download beyond what the platform offers, redistribute, publish, sell or sublicense the content;
• scrape, harvest, crawl or bulk-extract content or data by any automated means;
• record, screen-capture, film or photograph the content for distribution;
• reuse content, images, video, assessments or materials commercially, or in another course or product;
• reverse engineer, decompile or attempt to derive source code or underlying materials;
• circumvent access controls, licence limits, payment steps, rate limits or security measures;
• use the service in any way unrelated to personal study or documenting your own learning, or in a way that is unlawful, harmful, or interferes with other users.

Breaching this section may result in suspension or termination under section 10, and may also be a breach of copyright.

7. Availability, support and changes to content

• We aim to keep the service available, but we do not promise uninterrupted or error-free access. Planned maintenance, third-party outages and events outside our control can interrupt access.
• Support is provided by email at support@onshift.edu.au during Australian business hours. We aim to respond within two business days.
• Course content is updated over time. We may correct, replace, update or remove content. Where we remove content you have paid for, we will provide an equivalent product or another appropriate remedy.
• Where an interruption materially prevents your access for an extended period, we may extend your access period as a remedy.

8. Refunds

Because course access is digital content that is made available immediately, refunds apply in these situations:

• you request a refund before access begins;
• a technical failure on our side prevents access and we cannot restore it or provide an equivalent product;
• a duplicate payment has been taken.

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. If the service fails a consumer guarantee you may be entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss. Where our liability can lawfully be limited, it is limited to resupplying the course access or paying the cost of resupply.

Refunds for accredited enrolments are governed by the separate fees and refunds policy, not by this section.

9. Payments

• Payments are processed by our payment provider. We do not store your full card details.
• Any card surcharge or payment-method fee is shown before you confirm the payment.
• Where a payment is reversed, charged back or fails after access is granted, we may suspend access until the payment is resolved.

10. Suspension and termination

• You may stop using the service at any time. Ending use does not by itself create a refund entitlement beyond section 8.
• We may suspend or terminate your access where you breach section 6, where payment is reversed or not made, or where we are required to do so by law. Where it is reasonable to do so, we will tell you first and give you a chance to fix the problem.
• If we terminate your access without you being at fault, we will refund the unused part of your access period or provide an equivalent product.

11. Intellectual property

All course content, materials, assessments, images, video, branding and software remain our property or that of our licensors. Purchasing course access gives you a personal, limited, non-exclusive, non-transferable, revocable licence to view and use the content for your own study for the access period. No other rights are granted.

12. Privacy and your information

How we collect, use, store, disclose and protect personal information — including processing locations, service providers and retention — is set out in our Privacy Policy, and the providers we use are recorded in our internal vendor register. Those documents govern that subject matter; these Terms refer to them and do not replace them. Cookie choices are a separate browser preference set on our cookie policy and preferences page, and are not an acceptance of these Terms.

13. How we protect the service

We operate proportionate controls for a business of our size. In practice that means: access to systems and data is limited to the people who need it and is protected by individual accounts; changes to the platform go through a controlled release process; activity and errors are monitored; data is backed up by our hosting and database providers; suspected incidents are investigated and, where required, notified; and the providers we rely on are recorded and reviewed.

We do not hold SOC 2 or ISO/IEC 27001 certification and we do not claim to. No online service can be guaranteed completely secure.

14. Complaints and disputes

Tell us first: email support@onshift.edu.au with what happened and what outcome you are seeking. We will acknowledge your complaint and work with you in good faith to resolve it. If it is not resolved, both of us will attempt genuine discussion or mediation before starting court proceedings, except where urgent relief is needed. Complaints and appeals about accredited training follow the separate complaints and appeals process.

15. Governing law

These Terms are governed by the laws of Queensland, Australia, and both of us submit to the non-exclusive jurisdiction of the courts of that State and the courts that hear appeals from them.

16. Changes to these Terms

We may publish a new version of these Terms. Each version has a version number and an effective date, and previous versions stay listed in the policy centre. The version that applies to your purchase is the version shown to you when you bought your access — that version is recorded with your purchase. Future accredited-training terms will be a separate document and will not replace these course-access Terms.

Eden LMS Pty Ltd trading as Eden & Onshift Education · ABN 25 653 776 026 · ACN 653 776 026 · 2/30 Maddox Street, Alexandria NSW 2015, Australia