Student handbook

Onshift Education and PM Squared are trading names of PM2 Pty Ltd (RTO 41304), so Onshift students are covered by the same RTO-level handbook. The current version is 2024.1, published in full by PM Squared. Read the RTO 41304 Student Handbook for the complete text of every section below.

What it covers

Introduction: Who we are, what nationally recognised training means, and how to use the handbook.
Regulatory framework: Our obligations as an RTO regulated by ASQA under the national standards.
Students' rights and responsibilities: What you can expect from us, and what we expect from you.
Code of conduct: Expected behaviour in training, on site and in online learning.
Access and equity: Fair access to training, reasonable adjustment and support needs.
Enrolment information: Entry requirements, USI, language, literacy and numeracy, and what happens at enrolment.
Leaving prior to completion: Withdrawal, deferral and statements of attainment for units already achieved.
Refund policy: Fees, cancellations and refunds.
Workplace health and safety: Safety expectations during training and assessment.
Privacy and confidentiality: How your personal information is collected, stored and used.
Feedback and continuous improvement: How your feedback shapes our training.
Working with children: Requirements where they apply.
Training and assessment: How you are trained, assessed and given feedback.
Recognition of prior learning: Having existing skills and experience formally assessed.
Credit transfer: Recognition of units already completed with another provider.
Complaints and appeals: Raising a concern and having a decision reviewed.

Getting a copy

The full handbook is available from the link above, and our team can email you the current version on request via the contact page. Key sections are also summarised on the student information hub, fees and refunds and complaints and appeals pages.