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    Student information

    Where do I find OnShift Education's student policies?

    All student policies for OnShift Education sit under RTO 41304 (PM2 Pty Ltd): the student handbook (version 2024.1), fees and refunds, complaints and appeals, USI requirements and the privacy policy. Each is linked below, and the RTO-level source documents are published by PM Squared under the same registration.
    Provider:
    OnShift Education (PM2 Pty Ltd), RTO 41304
    Handbook version:
    2024.1
    Regulator:
    ASQA

    Last reviewed: · OnShift Education (PM2 Pty Ltd), RTO 41304

    Everything you need to know before and during your training with Onshift Education: your rights, our obligations, and where to go if something is not working. Onshift Education and PM Squared are trading names of PM2 Pty Ltd (RTO 41304), so the same student policies apply to both. The RTO-level source documents are published as PM Squared student information.

    Student handbook

    Your rights and responsibilities, code of conduct, access and equity, training and assessment, and support (version 2024.1).

    Fees and refunds

    How fees are handled, what happens if you withdraw, and how to request a refund.

    Complaints and appeals

    How to raise a concern about training, staff or a service, and how to appeal an assessment result.

    Unique Student Identifier (USI)

    Why every VET student in Australia needs a USI, and how to create yours for free.

    Recognition of prior learning

    How existing skills and site experience can be assessed towards a nationally recognised qualification.

    Privacy

    How we collect, use, store and disclose your personal information.

    Our registration

    Our scope of registration is published on the national register at training.gov.au (RTO 41304). See also our RTO details.

    Common questions

    Do the same student policies apply to Onshift Education and PM Squared?
    Yes. Onshift Education and PM Squared are trading names of PM2 Pty Ltd (RTO 41304), so the same student rights, policies and compliance obligations apply to both.
    Do I need a USI to study with Onshift Education?
    Yes. Every student undertaking nationally recognised training in Australia must have a Unique Student Identifier. You can create one for free at usi.gov.au.
    Where can I read the full student handbook?
    The current handbook (version 2024.1) is published in full on the PM Squared website under the same RTO registration, and our team can email you a copy on request.