Student information
Where do I find OnShift Education's student policies?
- Provider:
- Onshift Education, RTO 41304
- Handbook version:
- 2024.1
- Regulator:
- ASQA
Last reviewed: · OnShift Education, RTO 41304
Everything you need to know before and during your training with Onshift Education: your rights, our obligations, and where to go if something is not working. Onshift Education, RTO 41304, delivers this training. For a copy of any source document, email support@onshift.edu.au.
Student handbook
Your rights and responsibilities, code of conduct, access and equity, training and assessment, and support (version 2024.1).
Fees and refunds
How fees are handled, what happens if you withdraw, and how to request a refund.
Complaints and appeals
How to raise a concern about training, staff or a service, and how to appeal an assessment result.
Unique Student Identifier (USI)
Why every VET student in Australia needs a USI, and how to create yours for free.
Recognition of prior learning
How existing skills and site experience can be assessed towards a nationally recognised qualification.
Privacy
How we collect, use, store and disclose your personal information.
Our registration
Our scope of registration is published on the national register at training.gov.au (RTO 41304). See also our RTO details.
Common questions
- Which student policies apply to my Onshift Education course?
- Onshift Education, RTO 41304, delivers this training, so the same student rights, policies and compliance obligations apply across every course.
- Do I need a USI to study with Onshift Education?
- Yes. Every student undertaking nationally recognised training in Australia must have a Unique Student Identifier. You can create one for free at usi.gov.au.
- Where can I read the full student handbook?
- The current handbook (version 2024.1) is summarised on our student handbook page, and our team can email you the complete document on request at support@onshift.edu.au.